Do you think that all good managers are aggressive, brash, and outgoing? In The Type B Manager, Victor Lipman shows how type A people (who are aggressive, brash, and outgoing) tend to be considered more readily for leadership positions, but type B people (who are soft-spoken, quiet, and reflective) can also be great managers, if they can overcome their tendency to avoid conflict.
The book contains two prescriptions, one for type As, who should turn down the volume, ignore minor things; and watch out for demoralizing off-hand comments. After all, on the receiving end, a dominating, demanding, and distorted boss is not exactly pleasant or motivating — or conducive to constructive dialogue.
The other theme of the book is a prescription for type Bs. Yes, they are measured, analytical, and good listeners, all strengths for managers. On the other hand, they need to work on turning up the volume. Don’t shy way from conflict, drive for productivity, and improve their public speaking abilities.
This would be a great book to share with a quiet individual contributor that you think would be a good manager one day, but may not picture himself or herself as one.
The FT Word
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to the April 2016 edition of the FT Word. Our topics for this month:
- Our topics for this month:
FT Works in the News
Two webinars on onboarding and customer success
I presented on 2 webinars this month, and both were recorded so you can listen to them anytime if you missed them. The first one was about Knowledge Management for Customer Success (click here for the recording). The other was about Painless Customer Onboarding(click here for the recording). Both featured an interview format, which is so much more fun both for the presenter and the audience. Be sure to listen to the end, as I got good questions both times.
Upcoming conferences and speaking engagements
- Going to the TSW conference in San Diego in May? Meet me at the FT Works booth. Suggest an appointment time.
- I will be speaking at the upcoming ASP Symposium in Chicago on May 18-19. The topic will be Change! Go here for more information and to register.
The Art of Support, Second Edition is now available in book group-friendly, discounted packs. Get your team started on a useful bonding exercise. You can purchase the packs here.
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About FT Works
FT Works helps technology companies create and improve their support operations. Areas of expertise include designing support offerings, creating hiring plans to recruit the right people quickly, training support staff to deliver effective support, defining and implementing support processes, selecting support tools, designing effective metrics, and support center audits. See more details at www.ftworks.com.